I have a massive incident and I would like to group the tickets in only one ticket. So I can work the incident from a single ticket. How it can be done in other ITSM tools
Thxs.
Hi @jcpardo welcome to the Atlassian Community!
You can mark one of those incidents as a major incident and update only that one.
Have a look at this documentation page: Mark an incident as major
Hi Dave,
Thanks for the prompt response.
I don't see the major incident option.
Is it possible that it is not in the cloud version? I have the standard version. I dont see this option in: project settings/issue types/fields/select fields.
Thxs
Jean Carlo Pardo.
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