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Group tickets into only one

jcpardo I'm New Here May 09, 2022

I have a massive incident and I would like to group the tickets in only one ticket. So I can work the incident from a single ticket. How it can be done in other ITSM tools


1 answer

0 votes
Dave Mathijs Community Leader May 09, 2022

Hi @jcpardo welcome to the Atlassian Community!

You can mark one of those incidents as a major incident and update only that one.

Have a look at this documentation page: Mark an incident as major

jcpardo I'm New Here May 09, 2022

Hi Dave,

 Thanks for the prompt response.

I don't see the major incident option.

Is it possible that it is not in the cloud version? I have the standard version. I dont see this option in: project settings/issue types/fields/select fields.


Jean Carlo Pardo. 

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