Group subtasks by parent in JSM project

[Shaune Gilbert]

I have a JSM project where customers (internal staff at my org) make service requests via the portal. I was also planning on using this JSM project to manage other tasks internal to my team (i.e., I create a task and assign it). This would allow me to use the same workflow and have service requests and other tasks all in one project. 

When I create my tasks, I often create parent tasks and related subtasks. I want to be able to view this in the queue where the sub-tasks are displayed below the parent tasks. However, it doesn't seem possible to group subtasks under a parent task in a JSM project. 

Questions:

• Is it possible to group subtasks under parent tasks in a JSM project?
• Is there a better option than using my JSM project to manage other tasks? Should I somehow create a JWM project and link the issues from my JSM project so everything is in one place? Is there a downside to using my JSM project for non-service requests?

Any and all suggestions are welcome. Thank you!

[Hannes Obweger - JXL for Jira · Accepted solution]

Hi @Shaune Gilbert

I don't think that queues can do that.

For a native solution, the only thing that would come to my mind is Advanced Roadmaps, which is part of Jira Software Premium. To the best of my knowledge, you should be able to pull JSM issues into an Advanced Roadmaps plan, and then see the subtasks below their parent issues. This being said, AR doesn't show SLAs etc. - so it's definitely not a great solution.

Alternatively, if you're open to solutions from the Atlassian Marketplace, you'll find options there. E.g., I think you'd like the app that my team and I are working on, JXL for Jira.

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields - including all JSM fields - much like you’d do in e.g. Excel or Google Sheets. It also comes with a number of advanced features, including support for (configurable) issue hierarchies, issue grouping by any issue field(s), sum-ups, or conditional formatting. With these, you can build a view like the following in just a couple of clicks:

As you can have as many JXL sheets as you want, and every JXL sheet is powered by a JQL statement, many of our customers use JXL as an alternative or extension to native queues.

Any questions just let me know,

Best,

Hannes

[Shaune Gilbert]

@Hannes Obweger - JXL for Jira -- Amazing! Thanks for the tip on JXL. This is what I'm looking for. 

For some reason, the Issue Type icons are not showing up. Any chance you know why?

[Hannes Obweger - JXL for Jira]

Hi @Shaune Gilbert - perfect, I'm glad you like it! For the issue type icons: I saw you already reached out to our support channel; let's continue our chat there.