Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Grant a user of another Jira project access to the Service Portal only?


we are using Jira Service Management for technical product support.

First, we had configured it that users must create an Jira account to access it. One of our customers has Jira too (but it is separate from ours). I had granted him access but it  was a grant of our whole Jira, not only the JSM portal. So I revoked that.

Now, if he tries the portal page, he can't login to it (because it has been revoked). To enable him to post support requests, I had to change the portal page to anonymous access. This works only if he is not logged into his own Jira account. So he has to log out and then he can post requests by specifying his email in the request from.


Is there a way to grant a user from another Jira access to the portal page only?



1 answer

1 accepted

0 votes
Answer accepted
Jack Brickey Community Leader Jun 16, 2022

Hi @Andreas Müller _SwiftMQ_ , welcome to the community.

You want to Grant access to the site but only make him/her a Customer for the desired JSM project(s).

go to User management and check their status there.

Thanks. I've not yet verified if that works but should be.

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

467 views 3 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you