Grant Service Desk Customers SSO Access to KB Articles

[Cezary Mroczkowski]

I have customers in Jira Service Desk I want to forward them a KB article as part of the ticket. When they click on the link I want them to use SSO to login to the portal and view the article.

I configured Atlassian Access for Azure SSO.

I can't add customer to authentication policy.

Based on Atlassian Access Portal customers are not billable.

[Ivan Lima]

Hi @Cezary Mroczkowski. It's not yet possible to configure SSO for the customer portal. You can find a feature request on the Atlassian public issue tracker where you can vote on and add yourself as a watcher to receive notifications and updates from now on.

• https://jira.atlassian.com/browse/JSDCLOUD-630

There is a workaround suggested on the suggestion.

If the customer (portal-only user) has an email address verified with Atlassian Access, site-admin can migrate the account to Atlassian account so that the customer can login with SSO. Once migrated, ensure that the site access is enabled and ensure that there is no application access. This will ensure that there are no license consumed and have the users treated as a customer.