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Giving access to clients outside of our organisation

Rob I'm New Here May 31, 2022

We're a company who provides a service to clients so how do I provide them with access to their project and dashboard without granting them access to all our projects we've got on Jira

1 answer

1 vote

@Rob -

Welcome to the community.  what kind of access are you referring to against your JSM project(s).  If you just want to provide them with the Portal UI access where they can submit cases to your team and track their tickets, then you just need to do the following to limit he/she access by the following steps:

1) Go to the specific project UI.

2) Project settings >> Customer permissions and select the highlighted option.  


This will control access of your project(s) entry point via the portal UI.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

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