Hi,
I have an automation that creates a linked JWM issue when a ticket has been escalated.
On the escalation screen a group is selected and an email sent to them.
What I am trying to do is find the URL for the linked issue to put into the email.
I can pull out the Key of the linked issues using the {{issue.issuelinks}} value and I can even find the API URL {{issue.issuelinks.outwardIssue.self}} but not something clickable for an agent to leverage from an email to open the issue.
Is this possible?
@Ste404 If you are creating the issue using Automation rule and wants to include the link to the same within the rule, you can use {{createdIssue.url}} which should give you a full URL to access the issue for an agent.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.