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Get the URL for a linked issue when it has been created

Ste404
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April 3, 2024

Hi,

I have an automation that creates a linked JWM issue when a ticket has been escalated.
On the escalation screen a group is selected and an email sent to them.

What I am trying to do is find the URL for the linked issue to put into the email.

I can pull out the Key of the linked issues using the {{issue.issuelinks}} value and I can even find the API URL {{issue.issuelinks.outwardIssue.self}} but not something clickable for an agent to leverage from an email to open the issue. 

Is this possible?

1 answer

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Gikku
Community Leader
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April 3, 2024

@Ste404 If you are creating the issue using Automation rule and wants to include the link to the same within the rule, you can use {{createdIssue.url}} which should give you a full URL to access the issue for an agent. 

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