Hi,
I have an automation that creates a linked JWM issue when a ticket has been escalated.
On the escalation screen a group is selected and an email sent to them.
What I am trying to do is find the URL for the linked issue to put into the email.
I can pull out the Key of the linked issues using the {{issue.issuelinks}} value and I can even find the API URL {{issue.issuelinks.outwardIssue.self}} but not something clickable for an agent to leverage from an email to open the issue.
Is this possible?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.