Get customer feedback from Email or allow users to edit issues without leaving their inboxes

[Salome Khaindrava]

Involve your clients in the work process without any need to open Jira. For example, get customer feedback from Email or allow users to edit issues without leaving their inboxes. Do this through Jira automation, specifically WebHook. 

The trigger can be both Field Change as well as Manual trigger automation, depending on your choice:

1. Create a rule with a trigger - Incoming webhook;

   1. Execute this automation rule with - Issues provided in the webhook HTTP POST body;

1. 1. Add condition of your choice (for a rule to be more precise);

   2. The action of your choice: for example Edit Issue:

      1. Choose fields to set.

After setting the incoming webhook add a trigger rule, to monitor value changes in your previously defined fields.

1. Create a rule with a trigger - Field value changed;

   1. Add condition of your choice (for a rule to be more precise);

   2. Choose “Send email” action;

      1. To: select recipients;

      2. Subject: use smart values to access information about the issue: {{issue.summary}}

      3. Content: To create buttons type in following to the Content box:

         <form action=["https://automation.atlassian.com/pro/hook?issue={{issue.key}}"] method="POST" name="submitForm">
         <button type="submit">[name of the buton]</button>

Your result should look similar to this: