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Forwarding email to jira

Hey together,


We want to forwarding emails from our customers. The email handler should create a support ticket for our customer, which email we forwarded and not for our user.

is that possible?


greetings from Germany


1 answer

1 vote

@Andreas Olbricht -

Welcome to the community.  You will need to configure your env to create issues in JSM via email.  I assume that you have already done so.

If not, here is the guidelines -

In addition in JSM - you can further setup for each of your JSM project to a custom email as an intake by accessing Project settings > Email requests

Lastly, I am sure that you already know that JSM has a out-of-the-box functionality where one can raise a request on behalf of a customer - Here is the details:

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Thx for your answer.  But If I  forward an email. The ticket will use my email not the email of the customer.

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