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Forms submitted action is not available

Sara May 7, 2024

I'm trying to add an automation so when a form is create will send a notification but I don't have the option to add a trigger, "Forms submitted", why is this? Thanks

 

I tried to do this: https://confluence.atlassian.com/jirakb/forms-using-automation-to-notify-a-user-when-a-form-has-been-submitted-on-an-issue-1319246880.html, maybe there is another way.

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Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 7, 2024

Hello @Sara 

The "Form Submitted" trigger is available only if you are creating the rule within a Service Management project.

If you are creating a Global rule or creating a rule from within another type of project, that trigger is not available.

Sara May 8, 2024

Thank you!

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