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Forms submitted action is not available

Sara May 7, 2024

I'm trying to add an automation so when a form is create will send a notification but I don't have the option to add a trigger, "Forms submitted", why is this? Thanks


I tried to do this:, maybe there is another way.

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Trudy Claspill
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May 7, 2024

Hello @Sara 

The "Form Submitted" trigger is available only if you are creating the rule within a Service Management project.

If you are creating a Global rule or creating a rule from within another type of project, that trigger is not available.

Sara May 8, 2024

Thank you!

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