Forms submitted action is not available

[Sara]

I'm trying to add an automation so when a form is create will send a notification but I don't have the option to add a trigger, "Forms submitted", why is this? Thanks

I tried to do this: https://confluence.atlassian.com/jirakb/forms-using-automation-to-notify-a-user-when-a-form-has-been-submitted-on-an-issue-1319246880.html, maybe there is another way.

[Trudy Claspill · Accepted solution]

Hello @Sara 

The "Form Submitted" trigger is available only if you are creating the rule within a Service Management project.

If you are creating a Global rule or creating a rule from within another type of project, that trigger is not available.

[Sara]

Thank you!