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Forms don't appear for request type in widget

Chantilly Apollon July 4, 2022

I made a request type that has an associated custom form with several text and checkbox fields. This form works in the Portal just fine and I confirmed that a user does not need to login to access the portal and complete the form.

But when I select the same request type from my widget, the only field that comes up is an email address. The rest of the form does not appear.

Any thoughts on why this is happening? How to fix?

3 answers

1 vote
Allison Smith May 15, 2023

Is there an answer for this yet? Forms still are not showing on the widget. Any workarounds?

0 votes
Stavro Alexiades December 15, 2023

Any solution to this? Forms are much more flexible to use than individual request fields.

0 votes
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 4, 2022

@Chantilly Apollon -

What do you mean by "my widget"?  Can you provide more context about it?

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Chantilly Apollon July 5, 2022

Here's my widget that is inserted in the page. The form I am having issues with is the "Request a new Caseworker Account". This form works on my portal (https://fccc-technology.atlassian.net/servicedesk/customer/portal/5/group/-1) but does not work on the widget. On the widget, the only field is "Your contact email".

Wdiget.png

Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 5, 2022

@Chantilly Apollon -

Can you tell me if other request type form works in your widget?

Best, Joseph

Chantilly Apollon July 5, 2022

Good question as I hadn't thought to check as this is all new! No, none of the forms are working on the Widget.

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