Formating not applied on email respond

Danai Bastide May 24, 2023

The break lines disappear when the customer receives a reply which makes it very hard to read.

Here is how the message looks on the customer email side: Snag_10d08f29.png

It is very hard to read because there's no spacing in that response but if you look at the other screenshot this is how it was meant to look:

Snag_10d21bb5.png

1 answer

2 votes
Dan Breyen
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May 24, 2023

Hi @Danai Bastide ! Welcome to the community.  I looked through Atlassian's Jira site and found this issue: JSDCLOUD-12293   It sounds like the issue you're having.  

Feel free to vote for and watch the issue. 

Hope that helps.

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