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Forgot password link

Is the forgot password link the same for all customers in Jira Service Desk? How can that message be edited in the cloud version.

1 answer

0 votes
Daniel Ebers Community Leader Nov 24, 2020

Hi Mark,

are you referring to the content of the e-mail or the webpage the user is redirected as soon the user clicked on the link?

If it is for the e-mail there is a Suggestion which you could vote for:
https://jira.atlassian.com/browse/JSDCLOUD-4622

Regards,
Daniel

Daniel,

I turned off notifications, then added organizations and then added customers. None of those customers got an invite to the portal. I turned on the notifications added a few customers and they all received the invitation. I need to get all the customers invited to the portal.  Service desk will not send them out. I have tried:

  • deleting the customer and adding them again-- no workie why?
  • tried to find reset password in the JSD cloud and not able 
  • at this point i would settle for a hard Generic link  that I could send in a blanket e-mail that would force a sign in and new password
  • the other articles and suggestions were for JIRA not the JSD could install.

I really need to find a solution here.

Daniel Ebers Community Leader Nov 25, 2020

As per this Suggestion open with Atlassian the process is stuck in case the initial mail is not received by the customer:
https://jira.atlassian.com/browse/JSDCLOUD-2296

You can change the password for a customer (user) via this link:
https://[orgname].atlassian.net/admin/jira-service-desk/portal-only-customers

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