You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
We're starting to use the ITSM template in Jira Service Management. I'm working on getting it configured. What's the best practice for listing supported applications? Are you using Components for that purpose? Also, what about other things like hardware (laptops, etc)? Are you listing those as components as well?
We are using components as a classification method for incidents and requests and this works very well.
Depending on the version of JSM you are using, you want to consider additional options:
If you are happy with the components, I would go for that solution. Easy and straight forward.