Hello. I am trying to set up Jira Service Desk, and it's not clear to me how to achieve some page layouts and the flow beteween them.
For example, these 2 pages here:
And also this one here:
Are they built with Confluence and then linked to the Service Desk knowledgebase?
I'm unsure what you are looking for regarding "page layouts". The two images you shared are simply documentation articles about how to setup JSD. The first is dealing with setting up the email channel that will allow your customers to create tickets via email. It is simply talking about how to verify that a 'test' issue via email was in fact created. The second image simply references various articles for managing NG serviced desk projects. Can you help me understand more completely what you are trying to do?
@Jack This is how an article in my Jira Service Desk looks like: http://prntscr.com/utkxkk
I'm having a hard time to understand how to create a whole "Customer support" look and feel, just like the images in the message above. Whith a proper top bar header, sidebars, menus, etc.
Also, how can I create this sidebar menu, for example http://prntscr.com/utmdwy ?
Those images were built using Confluence (server specifically I think). If a user is licensed to have access to Confluence they can login and see all of the capabilities it has to offer. However, JSD Customers are not licensed for access to Confluence but rather are given a limited 'portal' view of the resulting page. I may be missing your point/question so please accept my apologies if I am confusing you.
@Jack I subscribed for both Jira Service Desk and Confluence. My Confluence usage is not only the "basic" access that JSD provides. I also have a subscription for Confluence as well.
I'm kind of lost on how to create this portal the way Atlassian created for itself. Is there a tutorial?
@Jack As far as I understand, JSD creates a help desk enviroment, and Confluence can be used as Knowledge base. Right?
1. How can I create this enviroment? A friendly frontend interface?
2. What should be done to create a frontend interface just like Atlassian Support? I thought that JSD did exactly that. Is there an extra tool that I wasn't aware?
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