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First response

Jelena
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May 10, 2023

Hey guys I'm having troubles creating report for first response time, from the moment an agent has assigned himself to a ticket to the moment the ticket is set to waiting for customer or resolved.

Can you please tell me how I can find this step by step.

Thank you in advance!

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Jelena
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 10, 2023

Also, I need this to be related to a specific issue type. For example we have a bug report queue and I need need average time for response in this queue, per agent.

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