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Filter for first ticket of the day

Eliana Acosta
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March 15, 2024

I need to create a query in an automation to find the first ticket of the day or to create an automatic ticket daily at a specific time.

I already have several ideas but I need to use a query that works

3 answers

5 votes
Stephen Wright _Elabor8_
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March 15, 2024

Hi @Eliana Acosta 

Creating an issue at a specific time is the easier option:

  • Trigger: Scheduled
    • Run rule every = 1 Days
    • At = Time here
  • Action: Create Issue
    • Populate details

---

The other option is a little more complex, but still possible. Example below:

  • Trigger: Scheduled
    • Run a JQL search and... = TRUE
    • JQL - created >= startOfDay()
  • Action: Lookup Issues
    • JQL - created >= startOfDay() ORDER BY created ASC
  • Branch: Related Issues
    • Type = JQL
    • JQL - key = {{lookupIssues.first}}
      • Branch-Action: Action required here

---

The "Lookup Issues" action locates all issues created since the start of the day, and the smart value {{lookupIssues.first}} finds the first item in the list.

You can change the Trigger/Branch-Action to whatever is needed for you :)

Ste

Eliana Acosta
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March 17, 2024

Tks! But this validation was not found -->  JQL -  clave = {{lookupIssues.first}}

 

image.png

Stephen Wright _Elabor8_
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March 17, 2024

Hi @Eliana Acosta 

For dynamic searches, validation is not available. This is only available for a static JQL.

It should still work though when you test the rule.

Ste

2 votes
Jack Brickey
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March 15, 2024

Hi @Eliana Acosta , the following query would find all issues created in project "abc" for the current day up to the time the query is executed.

project = abc and created >= startofday()

regarding creating an issue each day at a certain time you would use Automation. The basic structure of the rule would be:

  • trigger - scheduled (for time that works for you)
  • condition - optional but might be desired for your requirements 
  • action - create issue and set fields to meet your requirements 
0 votes
Joseph Chung Yin
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March 16, 2024

@Eliana Acosta -

Welcome to the community.  For the JQL search to identified the 1st issue created in each day will be -

project = <your project key> and created >= startofday() order by created asc

For automation rule setup, you can create a "scheduled" automation rule triggered at a specific time to create your issues.  The triggering event can be setup as a cron setup.

Here is a reference link on Scheduled trigger - https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/#Scheduled

2024-03-16_12-18-27.png

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

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