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Filter Approver Groups - Request not removing from list until all Approver Groups have approved

We have built requests that require (1) approval from 3 different approval groups.  We have created a queue for each group to show what requests still need to be approved.  However, once one group approves the request, it doesn't fall off their list until the other two approver groups have approved.  Can someone provide insight on how to query these requests so that they fall off the list for that specific approval group once they have approved?

 

Thanks in Advance

1 answer

1 vote

Hello @Jeff Bartlett,

Welcome to the Atlassian Community!

When it comes to filtering approved tickets or tickets that are still pending someone’s approval, the ticket will only disappear from the list if everyone approves. There are some bugs that affect the approval feature:

Currently, there are no workarounds for that.

Even if the user who approved searches for tickets using, for example, "Approvals[Approvals]" = myPending(), it will show the tickets they already approved.

Please, click on “This affects my team” on the bug tickets above and also watch it to receive updates from our developer team.

Kind regards,
Angélica

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