Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Fields populating with numbers when I send email

Aaron Clough
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
November 16, 2021

When I set up automated emails, I can, for example, send an email to myself with the assignee, reporter, status, etc in the body of the email.  But instead of getting the reporters name, I get a long string of what looks like a user ID, probably 20 characters.  For status, instead of getting in progress returned as the value, I get "3".  How do I get the values that are displayed on the actual screen to populate in the email?

1 answer

0 votes
Sebastian Krzewiński
Community Champion
November 16, 2021

Hi @Aaron Clough 

 

Did you check smart values? (https://support.atlassian.com/jira-software-cloud/docs/smart-values-general/)

To get "real" user from assignee/reporter you should use {{issue.assignee.displayName}} or {{issue.reporter.displayName}}

To get status name please use {{issue.status.name}}

 

Regards,

Seba

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events