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Fields populating with numbers when I send email

When I set up automated emails, I can, for example, send an email to myself with the assignee, reporter, status, etc in the body of the email.  But instead of getting the reporters name, I get a long string of what looks like a user ID, probably 20 characters.  For status, instead of getting in progress returned as the value, I get "3".  How do I get the values that are displayed on the actual screen to populate in the email?

1 answer

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Hi @Aaron Clough 


Did you check smart values? (

To get "real" user from assignee/reporter you should use {{issue.assignee.displayName}} or {{issue.reporter.displayName}}

To get status name please use {{}}




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