When I set up automated emails, I can, for example, send an email to myself with the assignee, reporter, status, etc in the body of the email. But instead of getting the reporters name, I get a long string of what looks like a user ID, probably 20 characters. For status, instead of getting in progress returned as the value, I get "3". How do I get the values that are displayed on the actual screen to populate in the email?
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