Fields at the top of a ticket
hello, in the JSM tickets how and where do I create the fields
2 answers
Murat Seven
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Hi @Danielle David ,
In addition to @Muhammad Moazzam Hassan, you can go to project settings -> screens -> screen configurations (select your screen) and click on 'Add Tab' to customize as you wish.
If the issue is resolved, you can vote for this comment.
Best,
Murat Seven
Muhammad Moazzam Hassan
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The fields can not be specific to the ticket but can be specific to Request Type and Issue Type, you can place the field on top but below the summary when the request type field is not empty, you can click on configure and drag the desired field up.
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