Hi Guys, Just wondering if the field descriptions that show in the portal forms can be added or shown in the Service Desk view?
Portal Form View
Service Desk View
As you can see from the screenshots Descriptions are not pulled through. I have checked all the usual places and everything looks ok. Is this just how JIRA works?
The descriptions you see in the the Service Desk view and the Portal view are 2 different descriptions :
The portal one can be set from Project Settings => Request types
The Service Management one is set from the Jira Issue Settings => Custom Fields => Your custom field. A modification in this one will impact all projects that use this custom field.
Let me know if it helped,
This is not normal at all, it should work then.
I'm afraid you won't have much more choice but to raise an issue to the Atlassian Support and see what they can do on their side :/
The Atlassian Support for Jira Software : https://support.atlassian.com/jira-software-cloud/
On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link. We've seen a number of questions already asking for...
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