Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Feeback Response Rate

Muhammad Ali Khan March 23, 2024

We need to know if there is any option/feature in JIRA through which we can have a feedback response rate of agents like how many tickets are resolved by a specific agent and how much feedback he/she has secured.

1 answer

0 votes
Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 23, 2024

Hi @Muhammad Ali Khan 

Natively, I would check out...

There's also Atlassian Analytics, although you do need an Enterprise license (minimum 201 agents) - https://support.atlassian.com/analytics/docs/dashboard-templates-for-jira-service-management/

---

You could also see what available Apps there are for this type of functionality on the Marketplace

Ste

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events