We need to know if there is any option/feature in JIRA through which we can have a feedback response rate of agents like how many tickets are resolved by a specific agent and how much feedback he/she has secured.
Hi @Muhammad Ali Khan
Natively, I would check out...
There's also Atlassian Analytics, although you do need an Enterprise license (minimum 201 agents) - https://support.atlassian.com/analytics/docs/dashboard-templates-for-jira-service-management/
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You could also see what available Apps there are for this type of functionality on the Marketplace
Ste
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