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How is there a way to allow external domains to create email request tickets. Whenever I email from an external domain to our support address I just get the following error in the logs "Sorry, self-signup is disabled for this help center. You need to be invited first.". I already have "Customers can create their own accounts by signing up or sending an email request." enabled.
I made the changes highlighted, and it did work for me. It should work for external domains trying to send email requests. I set the permission and customer access as suggested and then it did work.. Make the required changes as above and then try to send email request and see what the logs show after that. Should not be showing same error message
Check your Customer permissions on the project and make sure you have selected "Anyone allowed on the customer access settings" under Service project access.
Have you also enabled "Customers can access and send requests from the portal without logging in"?
Hmm, okay check if Settings > Products > Email requests that either of the top two options for Account creation for customer is selected
No, both allows creation of new accounts, for the first one it depends on both your global customer access settings and project setting, here is the KB explaining it.
It comes down to if you want to control customer access on the project level or on a global level.