How is there a way to allow external domains to create email request tickets. Whenever I email from an external domain to our support address I just get the following error in the logs "Sorry, self-signup is disabled for this help center. You need to be invited first.". I already have "Customers can create their own accounts by signing up or sending an email request." enabled.
Any update? Same problem here. Nothing above seemed to work
I had the same problem. My solution:
Or less but some of them are neccessary.
Hope this helps!
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Having the same issue as others in this form. for us only emails without a *.com are failing to create a ticket.
Does the customer's email address have to follow the ID@company.com syntax?
Can a ID@company be allowed to create a ticket through the portal settings?
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Jira service desk is very complex, too many settings to confirm to get things working
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I made the changes highlighted, and it did work for me. It should work for external domains trying to send email requests. I set the permission and customer access as suggested and then it did work.. Make the required changes as above and then try to send email request and see what the logs show after that. Should not be showing same error message
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Bump. We're running into the same issue.
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Hi guys, I am experiencing the same issue as well (even tho when all the options are enabled from your suggestions), is there any solution to this?
Thank you!
Kind regards,
Daniel
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You should have "Allow portal-only accounts to be created for new customers accessing the help center" switched on too.
Suzi
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Doesn't this mean that they create a cost by doing so?
Surely there should be an option that even if they can't *raise* tickets, they can at least update them when they send through a [JIRA](PROJECT-999) email, right?
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Check your Customer permissions on the project and make sure you have selected "Anyone allowed on the customer access settings" under Service project access.
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Have you also enabled "Customers can access and send requests from the portal without logging in"?
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Hmm, okay check if Settings > Products > Email requests that either of the top two options for Account creation for customer is selected
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Wouldn't it be only the second option for Anyone? They aren't existing customers so top option would still block.
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No, both allows creation of new accounts, for the first one it depends on both your global customer access settings and project setting, here is the KB explaining it.
It comes down to if you want to control customer access on the project level or on a global level.
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Hi I try many test to finaly got it
I create a automation from my jira software to JSM with this parameters,
requests via people's normal e-mails are also accepted
customer access =
After go to email request in your project and manage allowlits and add the domain
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i dont get it.. can you explain better?
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