Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

External Issue types

Meghan.Pereira
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 13, 2024

Are service requests the only available issue types that can be used by external customer service teams? 

1 answer

0 votes
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 13, 2024

@Meghan.Pereira -

Welcome to the community.  Take a look at the following documentation on all the default issue types assoicated with a JSM project - "just look under the Jira Service Management (service projects) issue types section"

https://confluence.atlassian.com/servicedeskcloud/issue-types-1097176086.html

In addition, a typical ITSM project type will have the following issue types by default when it is provisioned.  Of course, project admin/site admin can further customize the issue types configuration as needed.

2024-03-13_10-48-38.png

Keep in mind, one will then create request types associated to those issue types to expose the request types in the portal UI.  The issue type is not exposed to the users from the portal UI because they only interact with the project via the request types that you setup.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events