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External Customer with different rights

Dear Community,

We are new to Atlassian Since we are building our new Business and would like to know if it is possible to make a difference between External Customers in case of rights within the same organisation. Like a workaround or something, because currently all External Customers has the same rights within a Organisation.

For a example:

Organisation "Alpha" has user "XYZ" and "ABC".

XYZ is able to request a Service Request and Change.
ABC is able to request a Service Request and Change, but for a Change request XYZ needs to Approve the Request for ABC, so that our ServiceDesk can proceed.

We would like to hear from u.

Thanks

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