Hi all,
We have JSM and have set up 4 portals for requests. We would like to hide the 3 portals that are for internal requests. I am unable to find a portal setting that allows me to limit access to just 1 of the 4 portals for our external customers.
Any help would be appreciated.
You can limit access to your projects in Customer Permissions section, in Project settings.
https://your_domain.atlassian.net/jira/servicedesk/projects/PROJECT_KEY/settings/customer-permissions
I apologize. My question was limiting access to a portal group. We want to limit access to external customers to only the group outline in red
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Understood. As far, as I know, it's impossible out of the box.
But it can be made with additional plugin, like
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So one JSM account can't have multiple portal URLs I'm guessing.
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Sorry, missed your question
No, a Jira Service Management cloud account cannot have multiple portal URLs. In Jira Service Management, each project is associated with a single customer portal URL. The customer portal is the interface where customers can submit requests and track their progress. While you can have multiple projects within a Jira Service Management instance, each project will have its own unique customer portal URL.
If you need to have multiple portal URLs for different purposes or teams, you would need to create separate Jira Service Management instances or accounts, each with its own unique URL.
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I was pretty sure that would be the answer but not the answer I wanted. Thanks so much.
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@Evgenii Picking up on your answer that mutliple unique customer portal, each with a district URL -> it seems that customization, e.g. banner, logo etc. is only possible on the "base customer portal".
Example: my Unique portal url is ....atlassian.net/servicedesk/customer/portal/6.
When i click on the customization panel on the right, it will change the url to
.....atlassian.net/servicedesk/customer/portals?customize=true ,omitting the /6.
Any chance I can customize each individual portal?
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