Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Exporting an issue to a PDF

I was showing our HR department their help desk to be. Given that HR deals with all sorts of legal matters, they would like to download issues to PDF's. When we looked at the export possibilities there were Word (which they don't have, they use Google) or XML. So the only recourse was to print to a PDF from XML.

Is that pretty much it for options? I see an add-on in the marketplace called Better PDF Exporter. I can use a 30-day trial but it estimates that it will cost us $4000/year. I don't think I can sell that to management. 

So let me know if there is a built-in PDF exporter that I am overlooking or some other comparable solution. Otherwise we'll just keep doing what we're doing. Thanks 

1 answer

1 accepted

0 votes
Answer accepted

Hello Jim,

Thank you for reaching out to Atlassian Community!

When it comes to export issues directly to PDF, it would be necessary to use an add-on as you mentioned. 

There was a feature request suggesting this, but it was closed as "Won't fix".

There is a workaround they can use to save issues as PDF without an add-on. I was testing here and if we select the option Export > Print details (in case of multiple tickets) or Screen Shot 2020-12-11 at 17.52.48.png > Print (single ticket), it will open a new tab with a version to print. Using CTRL or Command + P to print, it will be possible to save as a PDF. I tested here in Chrome and Firefox.

Screen Shot 2020-12-11 at 17.47.40.png

Hope this helps!

Regards,
Angélica

Yes, that was a fix they were hoping to avoid. I checked out all the PDF apps. Incredibly, all of them estimate it will cost several thousand per year to use. Which, for a PDF exporter, is nothing less than a ripoff. So we'll just keep doing it the way you suggested. Thanks. 

Actually I see a Print option where I can print to a PDF but I don't see anything called Export-Print Details. 

Export.jpg

Hi Jim,

The Print details option is visible when exporting several tickets. So, if you go to Filters > Advanced search you can filter all tickets that you need and use the Print details to export all at once.

Screen Shot 2020-12-14 at 10.54.37.png 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

163 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you