Export and Import Project

[Barış Özer]

Hello,

I created test.atlassian.net environment to learn Jira.

I am in the role of admin in my company.

How can I transfer all the projects or service desk project in Jira we use to the test environment?

I actually want to upload the copy to the test environment?

[Frederic Chartrand]

Hi @Barış Özer 

This is one of the weakness of JSM. There's no out-of-the-box way of doing so.

You have two options.

1-You recreate everything manually in your "prod" environment.

2-You can use a third-party add-on. I recommend Configuration Manager for Jira from Appfire. I've used it in the past and it's working well.

Recently, a big company I've work with decided to stop developing in a separate environment. What they did is to create a "DEV" project and create everything in this project. When it's tested, they just add contexts to their fields, add the workflow to the other projects and recreate the forms. I suggest you try it, it's way easier than transfering everything.

Hope this helps.

Have a nice day

Frederic Chartrand

FMX Solutions - Gold Solution Partner

[Nic Brough -Adaptavist-]

Just to add a little to that correct answer:

• It's not just JSM - the whole of Jira has no system-to-system project copying/updating.  (Apart from a complete backup and restore).  You can import the issues from a project into an existing project, from a full backup too, but neither of those options are vaguely close to what you need.
• There are apps in the marketplace that can export and import project data - configuration or issues (or both)

[Barış Özer]

Hi @Frederic Chartrand 

I want to transfer the "service desk" project from the live environment to the test environment.

We won't have problems in the live environment while copying, right?

Which app is better for this?

I will use it for free, app wiper after copying service desk project.
Any problems with the above steps?

[Frederic Chartrand]

No you won't have any problem transferring a project from your prod to your test environment.

Project Configurator for Jira is a great app to do so. I'd recommend this one.

[Barış Özer]

@Frederic Chartrand 

Which option should it be?

We use Jira Cloud as a company.

[Frederic Chartrand]

Project Configurator is not available in cloud.

I'd use this one from Appfire.

https://marketplace.atlassian.com/apps/1211611/configuration-manager-for-jira-cmj?hosting=cloud&tab=overview 

[Barış Özer]

Hi @Frederic Chartrand 

Thank you very much for your answers! (:

As a total of 4 agents, we can use Jira Software and JSM on the test server, right?

[Frederic Chartrand]

I don't see why you couldn't. Normally your licenses include at least one DEV environment that you can activate.