Hello @Rahmeh Alfaouri
So you want to display SLA to your customer?
You need a plugin for that, check Extension for Jira Service Management
It has Show SLA metrics to customers and many more.
Hi @Rahmeh Alfaouri ,
You can also use Time to SLA for this.
It's just as easy as navigating to Time to SLA > Customer Portal SLAs and choosing which SLA to show in which request types.
As a bonus, Time to SLA works with JSM, Software, and JWM projects.
Please let me know if you have further questions.
Please note that I'm one of the members of the Snapbytes team.
On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link. We've seen a number of questions already asking for...
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