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Expected Time to Resolution

Hi There,

I wonder how I can add an (expected time to resolution / Time to resolution) field on a Jira service desk ticket to be viewed by the reporter  

2 answers

2 accepted

2 votes
Answer accepted
Olga Videc Community Leader Mar 25, 2021

Hello @Rahmeh Alfaouri 

So you want to display SLA to your customer?

You need a plugin for that, check  Extension for Jira Service Management

It has Show SLA metrics to customers and many more.

BR, Olga

Thanks a lot @Olga Videc Much appreciate it.

0 votes
Answer accepted

Hi @Rahmeh Alfaouri ,

You can also use Time to SLA for this.

It's just as easy as navigating to Time to SLA > Customer Portal SLAs and choosing which SLA to show in which request types.

As a bonus, Time to SLA works with JSM, Software, and JWM projects.


Screen Shot 2021-03-31 at 20.21.03.png

Please let me know if you have further questions.



Please note that I'm one of the members of the Snapbytes team.

My pleasure :) Have a nice week!

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