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Errors with the attachTemporaryFile API

Hi there, 

We are trying to use the APIs /rest/servicedeskapi/servicedesk/{serviceDeskId}/attachTemporaryFile and the  servicedeskapi/request/{issueIdOrKey}/attachment.
We get the temporary file ID with `attachTemporaryFile` but then, when we call `attachment` with the ID of the temporary file, we get the following errors: 

{‘errorMessage’: ‘There was a problem saving the attachments for this comment’, ‘i18nErrorMessage’: {‘i18nKey’: ‘sd.attachment.temporary.session.time.out.ids’, ‘parameters’: []}}

{‘errorMessage’: ‘An error occurred while processing the attachment. Could not save attachment to storage: Source file does not exist /var/atlassian/jirahomelocal/caches/tmp_attachments/temp1076873519188975551’, ‘i18nErrorMessage’: {‘i18nKey’: ‘sd.attachment.create.error’, ‘parameters’: [‘Could not save attachment to storage: Source file does not exist /var/atlassian/jirahomelocal/caches/tmp_attachments/temp1076873519188975551’]}}

It works after several retries or when we add a sleep function in-between so we think it might by linked to the size of the attachment file and the duration of the upload.
Is there a way to ensure that the file attached is properly uploaded before to trigger servicedeskapi/request/{issueIdOrKey}/attachment ?

1 answer

0 votes

Hi @Aymeric Hermant ,

Thanks so much for your question.

There are few scenarios when this can happen. Mainly, when the number of attachments actually created is different from the number of temporary attachment IDs sent.

You have to make sure all the temporary attachments were created correctly before making them permanent attachments.

The other thing is that we have an expiry time for temporary attachments of 1 hour. So you have to make them permanent in that timeframe, otherwise they will be gone and you will see the error in question.

I have previously answered a similar question to yours which might be helpful. Please see here:

Thank you,

Jira Service Management

P.S.: if this answer is correct, please select the ‘accept answer’ button.

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