Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Errors upload report to excel

When uploading reaction time data to excel it returns a value that differs from the web interface

reaction time.pngreport.pngTemlats.png

1 answer

Hello @sergeev_viacheslav_telestarcom_ru

Thank you for reaching out.

I was not able to reproduce your issue using the default export client of the latest version of Jira.

That being said, can you please confirm how you are exporting your issues from Jira to CSV? Are you using the default export functionality from the issue navigator page (As displayed below) or using a third-party app to achieve it?

Screen Shot 2020-08-06 at 18.43.30.png

Please, provide us with the following information so we can better troubleshoot the issue:

  1. What is your Jira Version?
  2. What are the steps taken to export your SLA?
  3. Are you using a third-party plugin to calculate your SLA or the default SLA fields of Jira Application?

Let us know if you have any questions.


Addition to @Petter Gonçalves  questions which would give us a clue:

4. What is the type of custom field with the id of  10226?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

163 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you