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Error with creating JQL in SLA


After getting the update (Sep / Oct 2020), we encountered an error with configuring the SLAUrgency.png

Our request type uses field Urgency and has value of Low, Medium, High and Critical (see Urgency.png), but when I try to configure SLA's JQL with Urgency = Critical, its returning an error - "The option Critical for field Urgency does not exist". This used to work for us.



1 answer


@Patricia Campos 

In order to understand your problem, was this SLA working before the front-end update, or is a new one? 

Are you able to perform this search in Adanced Search Issues? Or even with the basic search? 

Hi @Patricia Francezi -iDev- 

The SLA query was working before the update, and yes, I can use the Urgency field when doing the search filter

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