Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Error with automation


I'm having a problem with an automation.

Everything was OK and the automation worked fine. Then, I changed the actor from "Jira automation" to "user who triggered the event". Please see:

Please see the error:

Can someone please help me to fix that?




1 answer

1 accepted

0 votes
Answer accepted
Brant Schroeder Community Leader Dec 10, 2020

@Gui Ávila If the individual who initiates the automation does not have permission to perform all the actions it will fail.  Looking at this automation it looks like the customer initiated it but they do not have the ability to transition issues.  I would suggest going back to Jira automation unless there is a specific reason you need to track who in the logs for the automation.

Oh, ok. Thank you very much, @Brant Schroeder !

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

241 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you