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Error while migration to cloud using JSM Migration Assistant

Hello everyone,

I have run into a new issue while migrating Jira Service Desk 3.16 projects to cloud using Migration Assistant. 

The error says:

java.lang.IllegalStateException: Export of data of project ESD failed, please check export log for more details.
Attachment upload failed. See error logs for details.

The export logs have this entry:

2022-01-15 01:13:17.087 ERROR ESD project-export We couldn't export Servicedesk 28. Reason: com.querydsl.core.types.ExpressionException.
2022-01-15 01:13:20.448 ERROR ESD project-export We couldn't export Servicedesk 28. Reason: com.querydsl.core.types.ExpressionException.
2022-01-15 01:25:18.767 ERROR ESD project-export We couldn't export Servicedesk 28. Reason: com.querydsl.core.types.ExpressionException.

 

Any clue to resolve the issue will be appreciated. 

Thanks,

Shiv. 

1 answer

1 vote
Vishwas Rising Star Jan 16, 2022

Hey @Shiv Sharma 

Did you check out this common issues and troubleshooting guide here https://confluence.atlassian.com/jirakb/troubleshooting-errors-and-non-migrated-entities-with-the-jira-cloud-migration-assistant-1021239878.html

I would suggest to open a ticket with Atlassian support here and they will assist on the migration https://support.atlassian.com/contact/#/

 

Regards,

Vishwas

Thanks Vishwas,

I'll see if anyone else here has encountered this issue and has resolved it. 

I've also started a conversion with Atlassian support.

 

Thanks,

Shiv.

Like Vishwas likes this

Thanks for the link for the common issues and troubleshooting guide. It does not list the issue I am encountering but the guide will be useful at some point.

Like Vishwas likes this

Hi all, still working on this JSM migration issue and hoping for the Atlassian Support to give a solution. 

Has anyone encountered this issue before? Will appreciate any insight. Thank you!

Shiv. 

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