Error while migration to cloud using JSM Migration Assistant

[Shiv Sharma]

Hello everyone,

I have run into a new issue while migrating Jira Service Desk 3.16 projects to cloud using Migration Assistant. 

The error says:

java.lang.IllegalStateException: Export of data of project ESD failed, please check export log for more details.
Attachment upload failed. See error logs for details.

The export logs have this entry:

2022-01-15 01:13:17.087 ERROR ESD project-export We couldn't export Servicedesk 28. Reason: com.querydsl.core.types.ExpressionException.
2022-01-15 01:13:20.448 ERROR ESD project-export We couldn't export Servicedesk 28. Reason: com.querydsl.core.types.ExpressionException.
2022-01-15 01:25:18.767 ERROR ESD project-export We couldn't export Servicedesk 28. Reason: com.querydsl.core.types.ExpressionException.

Any clue to resolve the issue will be appreciated. 

Thanks,

Shiv. 

[Vishwas]

Hey @Shiv Sharma 

Did you check out this common issues and troubleshooting guide here https://confluence.atlassian.com/jirakb/troubleshooting-errors-and-non-migrated-entities-with-the-jira-cloud-migration-assistant-1021239878.html

I would suggest to open a ticket with Atlassian support here and they will assist on the migration https://support.atlassian.com/contact/#/

Regards,

Vishwas

[Shiv Sharma]

Thanks Vishwas,

I'll see if anyone else here has encountered this issue and has resolved it. 

I've also started a conversion with Atlassian support.

Thanks,

Shiv.

[Shiv Sharma]

Thanks for the link for the common issues and troubleshooting guide. It does not list the issue I am encountering but the guide will be useful at some point.

[Shiv Sharma]

Hi all, still working on this JSM migration issue and hoping for the Atlassian Support to give a solution. 

Has anyone encountered this issue before? Will appreciate any insight. Thank you!

Shiv. 

[Kyle Moseley [Contegix]]

Did you ever get an answer for this?

[Amélie Duplany]

Hi Shiv, 

Did you get back from Atlassian about this error ? 

Thank you for your help