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Error while following the guide "Automatically set Customer Request Type When Issue is Moved"



I have the same problem reported by, that is, when I change the issue type of a issue, the field request type is left empty (although only one request type is associated with the new issue type) and some fields cannot see by the customer. 

As a solution I followed the Atlassian guide but when I try creating an issue as well as changing the issue type, the automated rule rises the following error: "The chosen request type doesn't exist in this issue's project. Check if the request type has been deleted from the project." See the following image with the rule and both errors.


I cannot make sense of this error, as you can see, both request types are in the project:
Any ideas of the cause of this problem and solution.
Thank you.

4 answers

Hello, to everyone who might stumble upon the same problem, I solved this by looking at the language configuration.

For my part, I had this error message because my project's default language was french but my user language was english. My initial request type was in french, but I created the automation in english, using the english translation of the request type. That is why the message said that the request type didn't exist in the project. It was looking for the french request type, and not for the english one, even though eveything seemed to be in english.

Hi @Maria José Villanueva ,

was this resolved? I have the same problem,

Thank you


Do you have any solution of this problem?


0 votes
Joy Chiu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Feb 24, 2022

Hi @Maria José Villanueva ,

Thanks for reaching out! So we can get a little more info about this problem, it’s best if you raise this through the support portal at so the team can take a closer look.


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