Error when sending mail with Jira

[Sébastien RATEL]

Hi everyone,

We currently have some issue with notification with our Jira system. 

First it seems there are no notification sent for some projects, which share the same notification scheme as projects with notification (please see https://community.atlassian.com/t5/Jira-Service-Management/Users-do-not-receive-notification-from-some-projects/qaq-p/2059690?utm_source=dm&utm_medium=unpaid-social&utm_campaign=P:online*O:community*I:social_share* for more).

Second, which is why I make this post, is some notification do appear in the Jira mailing log but with error.

Here is a message error we can find in the log : 

• 2022-06-21 15:54:00,019+0200 ERROR [] Sending mailitem To='xxx@xxx.fr' Subject='Votre ticket GEODE-209 est en cours de traitement par ' From='xxx@xxx.fr' FromName='null' Cc='' Bcc='' ReplyTo='null' InReplyTo='xxxx@xxxx.fr' MimeType='text/plain' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@5fbfe289' MessageId='null' ExcludeSubjectPrefix=false' anonymous    Mail Queue Service [c.a.mail.queue.MailQueueImpl] Error occurred in sending e-mail: To='xxxx@xxxx.fr' Subject='Votre ticket GEODE-209 est en cours de traitement par ' From='xxxx@xxx.fr' FromName='null' Cc='' Bcc='' ReplyTo='null' InReplyTo='nxx@xxxx.fr' MimeType='text/plain' Encoding='UTF-8' Multipart='javax.mail.internet.MimeMultipart@5fbfe289' MessageId='null' ExcludeSubjectPrefix=false'com.atlassian.mail.MailException: javax.mail.MessagingException: IOException while sending message;      nested exception is:        java.io.IOException: Exception writing Multipart        at com.atlassian.mail.server.impl.SMTPMailServerImpl.sendWithMessageId(SMTPMailServerImpl.java:224) [atlassian-mail-5.1.0.jar:?]        at com.atlassian.mail.queue.SingleMailQueueItem.send(SingleMailQueueItem.java:38) [atlassian-mail-5.1.0.jar:?]        at com.atlassian.mail.queue.MailQueueImpl.sendBufferUnderLock(MailQueueImpl.java:83) [atlassian-mail-5.1.0.jar:?]        at com.atlassian.mail.queue.MailQueueImpl.sendBuffer(MailQueueImpl.java:47) [atlassian-mail-5.1.0.jar:?]        at com.atlassian.jira.mail.JiraMailQueue.lambda$sendBuffer$0(JiraMailQueue.java:49) [classes/:?]        at com.atlassian.jira.util.velocity.DefaultVelocityRequestContextFactory.runWithStaticBaseUrl(DefaultVelocityRequestContextFactory.java:110) [classes/:?]        at com.atlassian.jira.util.DefaultBaseUrl.runWithStaticBaseUrl(DefaultBaseUrl.java:56) [classes/:?]        at com.atlassian.jira.mail.JiraMailQueue.sendBuffer(JiraMailQueue.java:48) [classes/:?]        at com.atlassian.jira.service.services.mail.MailQueueService.run(MailQueueService.java:21) [classes/:?]        at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:68) [classes/:?]        at com.atlassian.jira.service.ServiceRunner.runService(ServiceRunner.java:62) [classes/:?]        at com.atlassian.jira.service.ServiceRunner.runServiceId(ServiceRunner.java:44) [classes/:?]        at com.atlassian.jira.service.ServiceRunner.runJob(ServiceRunner.java:32) [classes/:?]        at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:134) [atlassian-scheduler-core-3.0.0.jar:?]        at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:106) [atlassian-scheduler-core-3.0.0.jar:?]        at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:90) [atlassian-scheduler-core-3.0.0.jar:?]        at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:435) [atlassian-scheduler-caesium-3.0.2.jar:?]        at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeLocalJob(CaesiumSchedulerService.java:402) [atlassian-scheduler-caesium-3.0.2.jar:?]        at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:380) [atlassian-scheduler-caesium-3.0.2.jar:?]        at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:66) [atlassian-scheduler-caesium-3.0.2.jar:?]        at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:60) [atlassian-scheduler-caesium-3.0.2.jar:?]        at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:35) [atlassian-scheduler-caesium-3.0.2.jar:?]        at java.lang.Thread.run(Thread.java:748) [?:1.8.0_275]Caused by: javax.mail.MessagingException: IOException while sending message;      nested exception is:        java.io.IOException: Exception writing Multipart        at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:1350) [jakarta.mail-1.6.5.jar:1.6.5]        at com.atlassian.mail.server.impl.SMTPMailServerImpl.sendMimeMessage(SMTPMailServerImpl.java:242) [atlassian-mail-5.1.0.jar:?]        at com.atlassian.mail.server.managers.EventAwareSMTPMailServer.sendMimeMessage(EventAwareSMTPMailServer.java:30) [classes/:?]        at com.atlassian.mail.server.impl.SMTPMailServerImpl.sendWithMessageId(SMTPMailServerImpl.java:198) [atlassian-mail-5.1.0.jar:?]        ... 22 moreCaused by: java.io.IOException: Exception writing Multipart        at com.sun.mail.handlers.multipart_mixed.writeTo(multipart_mixed.java:68) [jakarta.mail-1.6.5.jar:1.6.5]        at javax.activation.ObjectDataContentHandler.writeTo(DataHandler.java:889) [?:1.8.0_275]        at javax.activation.DataHandler.writeTo(DataHandler.java:317) [?:1.8.0_275]        at javax.mail.internet.MimeBodyPart.writeTo(MimeBodyPart.java:1670) [jakarta.mail-1.6.5.jar:1.6.5]        at javax.mail.internet.MimeMessage.writeTo(MimeMessage.java:1880) [jakarta.mail-1.6.5.jar:1.6.5]        at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:1300) [jakarta.mail-1.6.5.jar:1.6.5]        ... 25 moreCaused by: javax.mail.MessagingException: Empty multipart: multipart/mixed;        boundary="----=_Part_301_410722151.1655819297082"        at javax.mail.internet.MimeMultipart.writeTo(MimeMultipart.java:532) [jakarta.mail-1.6.5.jar:1.6.5]        at com.sun.mail.handlers.multipart_mixed.writeTo(multipart_mixed.java:66) [jakarta.mail-1.6.5.jar:1.6.5]        ... 30 more

I found some clue about an issue with empty body tag in multipart on stackoverflow (https://stackoverflow.com/questions/13951322/javamail-email-commons-empty-message-gives-strange-error) but it's from 10 years ago so I think such an issue should be fixed, and it does not explain why I get these errors only with some projects.

Does anyone have an idea ?

Regards