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Error when export ticket jira HTTP Status 400

cuong_nt1
cuong_nt1
Contributor
July 13, 2022

I have a situation like this

I can't export ticket from jira. When i click export it only show up like this

Please help !!!

Screenshot_1.png

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Fabio Racobaldo _Herzum_
Fabio Racobaldo _Herzum_
Community Leader
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July 13, 2022

Hi @cuong_nt1 ,

please try, on client side, to perform the following tasks

Client-side:

  1. Clear Browser Cache.
  2. Clear Browser Cookies.
  3. File Upload Exceeds Server Limit.
  4. Deactivate Browser Extensions.

Please let us know if it solves your issue.

Fabio

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cuong_nt1
cuong_nt1
Contributor
July 13, 2022

Hi @Fabio Racobaldo _Herzum_ 

I have already tried on other member laptop

It's not working.

I can only export when number the of tickets < 100

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Fabio Racobaldo _Herzum_
Fabio Racobaldo _Herzum_
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July 13, 2022

Are u trying to export issues through the JIra search panel? What is the type of export you are performing?

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cuong_nt1
cuong_nt1
Contributor
July 13, 2022

I export by this way. Excel csv

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cuong_nt1
cuong_nt1
Contributor
July 13, 2022

Screenshot_2.png

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Fabio Racobaldo _Herzum_
Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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July 13, 2022

it seems that JQL query is to large. Could you try to reduce it?

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cuong_nt1
cuong_nt1
Contributor
July 13, 2022

Tks it works

I guess i have to export 2 times :D 

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Fabio Racobaldo _Herzum_
Fabio Racobaldo _Herzum_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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July 13, 2022

You're welcome @cuong_nt1 

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