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Error "Unable to create new mail channel due to connection duplication", but unable to add new?

Elizabeth Gobble
Elizabeth Gobble
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September 10, 2024

I'm trying to create a new Jira Service Management project and I'm encountering this error. Is there another place I can update the mail connection for this new project so there is no duplication? Unsure if this is a bug or my own user error. 

Error - Unable to Create New Mail Channel.png

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Anusha A
Anusha A
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 12, 2024

Hi Elizabeth, 

Thanks for your question on community!

I've opened a support ticket for you to further investigate this issue. You should have received an email with the ticket details. 

Have a great day ahead. 

Regards,

Anusha A

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