You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
I need your support.
Create an automation rule, where I extract a user's email and put it inside the "approvers" field.
Indeed the rule works but when assigning the user within this email the error "inactive user" appears but I have checked and even though the user has a client license or agent license, the error continues to appear.
Below I attach screenshots of the rule and the error.
First check this assinable issue permission and assign issue permission
And for the reporter field follow the below link
Hope it helps
I already reviewed the permissions issue, this is an assignable user and has permission to transition, however, the user must only have a client license in Jira service management.
I did the test and it still generates the inactive user error.