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Error adding comment to issue

Zaldy Parian
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April 12, 2023

Hi all,

I got a Jira automation to track the approval of a change request. The automation is triggered manually by a logged-in user. The action is like this....

{{#issue.Approvals}}
  {{#approvers}}
     Name: {{approver.displayName}}
    Action: {{approverDecision}} \\
  {{/}}
{{/}}

And comment visibility is set to Share with customer (i.e., not Internal only).

If I run the automation myself, I got a successful result and Comment field is updated

But some users will get an error (if a check in the automation Audit log), of...

Action details:
Manual trigger
The user Xxxxx Xxxxxx triggered the rule
Comment on issue
Error adding comment to issue
Comment body can not be empty! (comment)

Any suggestion as to how I could fix this error?

Cheers,

2 answers

0 votes
Trish Le
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May 22, 2024

I also am having the issue above, were you able to find the solution to the issue?

0 votes
Kris Dewachter
Community Leader
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April 17, 2023

Hi @Zaldy Parian ,

Can you check in the projects permission scheme if the user has the permission to add comments to tickets. 

Best regards,

Kris

Zaldy Parian
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
April 17, 2023

Hi @Kris Dewachter ,

 

Thanks for your reply. Any logged-in user is set up to add comment manually in the project permission scheme. But I'll do some testing and tweaking on the permission and see if it helps.

 

Cheers,

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