Hi all,
I got a Jira automation to track the approval of a change request. The automation is triggered manually by a logged-in user. The action is like this....
{{#issue.Approvals}}
{{#approvers}}
Name: {{approver.displayName}}
Action: {{approverDecision}} \\
{{/}}
{{/}}
And comment visibility is set to Share with customer (i.e., not Internal only).
If I run the automation myself, I got a successful result and Comment field is updated
But some users will get an error (if a check in the automation Audit log), of...
Any suggestion as to how I could fix this error?
Cheers,
I also am having the issue above, were you able to find the solution to the issue?
Hi @Zaldy Parian ,
Can you check in the projects permission scheme if the user has the permission to add comments to tickets.
Best regards,
Kris
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Hi @Kris Dewachter ,
Thanks for your reply. Any logged-in user is set up to add comment manually in the project permission scheme. But I'll do some testing and tweaking on the permission and see if it helps.
Cheers,
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