Error adding comment to issue

[Zaldy Parian]

Hi all,

I got a Jira automation to track the approval of a change request. The automation is triggered manually by a logged-in user. The action is like this....

{{#issue.Approvals}}
  {{#approvers}}
     Name: {{approver.displayName}}
    Action: {{approverDecision}} \\
  {{/}}
{{/}}

And comment visibility is set to Share with customer (i.e., not Internal only).

If I run the automation myself, I got a successful result and Comment field is updated

But some users will get an error (if a check in the automation Audit log), of...

Action details:

Manual trigger

The user Xxxxx Xxxxxx triggered the rule

Comment on issue

Error adding comment to issue

Comment body can not be empty! (comment)

Any suggestion as to how I could fix this error?

Cheers,

[Kris Dewachter]

Hi @Zaldy Parian ,

Can you check in the projects permission scheme if the user has the permission to add comments to tickets. 

Best regards,

Kris

[Zaldy Parian]

Hi @Kris Dewachter ,

Thanks for your reply. Any logged-in user is set up to add comment manually in the project permission scheme. But I'll do some testing and tweaking on the permission and see if it helps.

Cheers,