Error Customised subdomain for Service Desk

[Shripriya Arumugam]

We have a subdomain - support.hqmena.com which is configured and pointed to hqmena.atlassian.net in DNS but the URL - 

https://support.hqmena.com/ is inaccessible.

Please advise on how to fix the issue 

[Nadhila Savira]

Hi Shripriya,

This is Nadhila from Atlassian.

First and foremost, I advice that you might want to keep your site URL and redirecting URL hidden, as community posts are public and can be found through search engines.

Furthermore, onto the issue at hand, I can see there is an error saying:

NET::ERR_CERT_COMMON_NAME_INVALID

Most likely, the redirecting URL is not yet valid, and thus it is unable to redirect to your Atlassian site. Please ensure that your SSL certificate is up to date.