Error 400 when trying to create ticket

[Marius Skoglund]

Hello,

I am setting up a service desk form using dynamic forms from Deviniti.

When pushing the Create button, nothing happens. Looking at the page source, I get error 400.

Failed to load resource: the server responded with a status of 400 ()
[BM] Transition key: "servicedesk.request.created" is already in use.

This happens for several users, different browsers. I have re-indexed the project, as I am using some custom fields.

Please let me know if I can provide more details from somewhere.

Kind regards

Marius

[Marius Skoglund · Accepted solution]

This has been resolved. There was two custom fields with the same name, and when the dynamic form called upon this field name, the issue occurred. Removing one of the custom fields solved the issue.

[Dominik Žarković]

How did you find which custom fields are causing the problem?

[Marius Skoglund]

Sadly, the hard way. I set up another request form and added one single field at a time, making sure the ticket got created. I had two custom text fields called "Other", and the form crashed as soon as I added a drop down field where "Other" was present as an option. It seems like the Deviniti plugin does not identify the fields by their customfield_id, but their custom field display names.

[Sumit Bhatt]

Hello, you can see the error in console to debug the issues like this with dynamic forms 

1. you will see the error like this and the network icon for the error request , click on that

2. after clicking it you will be redirected to the network screen like this 

3. after that you need to click on the response tab to see the error