Missed Team ’24? Catch up on announcements here.

×
Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Error 400 when trying to create ticket

Marius Skoglund
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
July 25, 2022

Hello,

I am setting up a service desk form using dynamic forms from Deviniti.

When pushing the Create button, nothing happens. Looking at the page source, I get error 400.

Failed to load resource: the server responded with a status of 400 ()
[BM] Transition key: "servicedesk.request.created" is already in use.

This happens for several users, different browsers. I have re-indexed the project, as I am using some custom fields.

Please let me know if I can provide more details from somewhere.

Kind regards

Marius

 

2 answers

1 accepted

1 vote
Answer accepted
Marius Skoglund
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
July 27, 2022

This has been resolved. There was two custom fields with the same name, and when the dynamic form called upon this field name, the issue occurred. Removing one of the custom fields solved the issue.

Dominik Žarković August 3, 2022

How did you find which custom fields are causing the problem?

Marius Skoglund
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
August 3, 2022

Sadly, the hard way. I set up another request form and added one single field at a time, making sure the ticket got created. I had two custom text fields called "Other", and the form crashed as soon as I added a drop down field where "Other" was present as an option. It seems like the Deviniti plugin does not identify the fields by their customfield_id, but their custom field display names.

Like Dominik Žarković likes this
0 votes
Sumit Bhatt
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 11, 2023

Hello, you can see the error in console to debug the issues like this with dynamic forms 

1. you will see the error like this and the network icon for the error request , click on that
image.png

2. after clicking it you will be redirected to the network screen like this 
image.png

3. after that you need to click on the response tab to see the error 

image.png

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events