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Envoyer un email via jira

Bonjour, 

Je souhaite envoyer un document via Jira (ticket) sans que l'utilisateur ne doive s'enregistrer comme utilisateur. ( Comme si je lui envoyais un "mail" via jira) . Par le passé, Il était possible d'ajouter un ticket  par l'administration et le client recevait le mail mais je n'arrive plus à reconfigurer de cette manière. 

L'objectif est de garantir un suivi que le document a bien été envoyé au client et que le client puisse poser des questions sur le template directement via le ticket. 

Merci pour votre aide

1 answer

0 votes
Brant Schroeder Community Leader Jun 13, 2022

@Mohamed You are referencing raising a request feature.  It still exists and here are instructions on how to do it.  https://support.atlassian.com/jira-service-management-cloud/docs/raise-a-request-on-behalf-of-a-customer/

@Brant Schroeder  , 

Thanks for the answer, for the creation of the request it's ok. On the other hand 
 
Currently "Your client will be emailed a link to their application. New clients will also receive an invitation to complete the creation of their service project account."
 
Whereas I would like the customer's application to display completely in their email with their attachment. 
Brant Schroeder Community Leader Jun 14, 2022

@Mohamed That would require a customization outside of the delivered product.  You should look at JEHM.  It allows you to customize your emails https://marketplace.atlassian.com/apps/4832/enterprise-mail-handler-for-jira-jemh?hosting=cloud&tab=overview  Using it you could customize the initial email to include everything in a single email.

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