Bonjour,
Je souhaite envoyer un document via Jira (ticket) sans que l'utilisateur ne doive s'enregistrer comme utilisateur. ( Comme si je lui envoyais un "mail" via jira) . Par le passé, Il était possible d'ajouter un ticket par l'administration et le client recevait le mail mais je n'arrive plus à reconfigurer de cette manière.
L'objectif est de garantir un suivi que le document a bien été envoyé au client et que le client puisse poser des questions sur le template directement via le ticket.
Merci pour votre aide
@Mohamed You are referencing raising a request feature. It still exists and here are instructions on how to do it. https://support.atlassian.com/jira-service-management-cloud/docs/raise-a-request-on-behalf-of-a-customer/
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
@Mohamed That would require a customization outside of the delivered product. You should look at JEHM. It allows you to customize your emails https://marketplace.atlassian.com/apps/4832/enterprise-mail-handler-for-jira-jemh?hosting=cloud&tab=overview Using it you could customize the initial email to include everything in a single email.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.