Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Entering Time in Tempo on a New Ticket

We have installed a trial version of Service Management and want to track time with Tempo Timesheets against each ticket.  When we open the ticket for the first time and click the Worklogs button under activity we see this message: 

  • You have not logged any work, but you can click the Tempo section in the sidebar to the right to see if others have.

We are then required to press a button at the top of the screen "Add Tempo to plan and track time". 

Is there a way to configure Service management to automatically have Tempo added without doing on every ticket?




2 answers

2 accepted

1 vote
Answer accepted

Hi Gene,

"Add Tempo to plan and track time" is a setting that affects all users for each issue. Once Tempo panel is added to the issue, it will be available to all users until someone hide it. Unfortunately there is no global option to have Tempo panel opened by default at this moment.

Best regards,

Chih from Tempo Support

Hi, Chih.

Is there an issue (suggestion or bug) that we can follow in case the development team creates a global option to enable the Tempo panel opened by default?

Hi Chih,

Are there any plans to revert this change anytime soon?


This is currently out of Tempo's scope as it is now handled by Atlassian. 

Best regards,

Chih from Tempo Support

Like Kalin U likes this

Hi, almost a year have passed since Gene asked this question, are there any progress with making the "Add Tempo to plan and track time" added by default instead of having to click on it with every issue that gets created? 

Like # people like this
0 votes
Answer accepted

Thanks for the information!

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

320 views 0 10
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you