Eneable Costumers to view others issues

[Angélica Marques]

Hello!

I would like to eneable my Costumers to view others issues. Is that possible? I asked the same question previously, and they said to me to create an organization. Even with this done, it is not working... what should I do? There is any settings that i should pay attention on?

Thank you :)

[Max Foerster - K15t · Accepted solution]

Hey @Angélica Marques

The other users must be request participants in the issue that you want to share. There are two different settings that you should have a look at to enable others to share the issues and have issues been automatically shared within organizations:

1. Customer permissions in the project configuration
   
   
   
   
   
   
2. Organization management in the global Jira Service Management configuration
   
   

The second setting should already enable your customers to have access to other issues of the organization they are a part of. Is that already enough, or what is your "other issues" scope? :)

Best, Max

[Akbar Gulaliyev · Accepted solution]

hi! Organization should be mentioned in organization field of tickets you want to share with Organization members.