Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How and where do you

" Copy this code onto your page to embed the widget. If you change the request type later, we’ll automatically update the widget."

1 answer

0 votes

Hello @Eric Muriuki,

Welcome to the Atlassian Community!

The script generated by the Widget can be added to any webpage that you have access to editing, so customers can create tickets without necessarily having to access the customer portal.

That said, if your company has a website, for example, you could embed the widget there, so customers can contact your support team. 

For more detailed information, please check our documentation:

Kind regards,
Angélica

How do I embed it in the service desk web page? 

Hi Eric,

It’s not possible to add the widget on the customer portal (service desk web page).

The purpose of the widget is to embed the customer portal on another webpage so customers don’t need to access the portal directly in Jira.

If you have a website that you built, you can add the script there for customers to create tickets.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Next level incident management in Jira Service Management

Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...

1,741 views 21 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you