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Emails ignored by Jira

Chris Lowth
Chris Lowth
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Nov 15, 2023

I'm a total Jira newbie and am trying to get the basics working. In particular, emails sent to support@####.atlassian.net seem to vanish into a black hole.

I've add my test domain name as a customer. (eg: aaaa.net)

I've configured "Anyone can raise a request in this service project".

But sending an email from my domain to support@..., from a user in my domain does nothing. I would expect to see a new entry in my queues in Jira.

I know this should be pre-101 stuff, but I cant get it working and any thoughts would be very welcome.

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Jack Brickey
Jack Brickey
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Nov 15, 2023

Hi @Chris Lowth , welcome to the Community.

Can you verify what is configured under project settings > email requests? Could you share a screenshot. In my example below you will see what email is configured for email requests.

2023-11-15_09-32-31.jpg

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Chris Lowth
Chris Lowth
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Nov 15, 2023

The configured email address is the default one: support@XXXX.atlassian.net (where XXXX is replaced by my organisation's atlassian account name).

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