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Emailed reply not attaching to ticket

Anja Bresemann
Anja Bresemann
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January 10, 2025

Hi, 

so I've been told I am not allowed to open tickets since we use the free version.

A user send a reply to the ticket notification email and I can see in the Exchange Admin Center that the email went out alright. But it never attached to the ticket and I can't find it in the Email logs in the project setting either.

What has happened here?

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Jack Brickey
Jack Brickey
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January 10, 2025

It could be a domain blacklist issue. Let me flag you post for investigation.

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