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Email to customer for "reply to customer" is suddenly stopped

Khor Xiang Ping
Khor Xiang Ping May 11, 2023

Hi, previously whenever we add a comment selecting "Reply to Customer", the customer will receive an email where they can reply to and we will receive the comments under the Comments section. 

However, starting May, the email is not working. I've checked the logs and the latest email was triggered end April. 

I've also checked the automation quota, we are well below the quota.

Where else should I check on this settings? I have not done any change of settings between April to May. 

 

Hope to get some help on this.

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