Email requests

[Aggeliki K]

Hello,

I would like to ask if I can send requests by email from any account of a specific email domain, without invitation needed. Is that feasible?

Right now, if someone does not get invitation or is not added to jira customers group, they cannot create a ticket when sending email request.

Thank you in advance,

Aggeliki Karagioule

[Aggeliki K]

Hello again,

As I haven't found a solution to the above problem, any suggestions are welcome.

Thank you in advance,

Aggeliki Karagioule

[Rishabh Jhawar]

Hello @Aggeliki K ,

Welcome to the community!

1. Users can raise a issue/create a ticket by sending email to the configured receiving email irrespective of the sending email.

2.  Please check the settings and ensure that channel access in the customer permission settings is set to "open"

Additionally, you may need to double check the product level settings for customer access.

 

Regards,

RJ

[Aggeliki K]

Hello @Rishabh Jhawar and thank you for your direct response!

Channel access is set to restricted. but if we change the setting to open, then everyone will be able to create ticket via email request, right? We want the access only to users of a specific domain..

If I get it right, if I set channel access to open and then change product level settings for customer access as follows :

1. Click 'Use approved domains to grant internal customers access to the help center with Atlassian accounts'

2. Add the domain in approved domains

3. Click 'Allow customers to create accounts'

will we grant access only to the accounts with the specific domain?

Thank you,

AK

[Rishabh Jhawar]

@Aggeliki K 

Yes, making it "open" will allow everyone will be able to create ticket via email request.

Do this:

1. Make it "Restricted"

2. Add a company in the customers of the project and add email domains. 

This way the service project will be open to customers who are added to the project via the org.

Regards,

RJ

[Aggeliki K]

Hello @Rishabh Jhawar ,

I followed the steps above and tested the email request with an account of the domain I have added, but no ticket was created. 

The mail log mentions the following : Sorry, self-signup is disabled for this help center. You need to be invited first

Thank you in advance,

Aggeliki Karagioule