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Email requests sent to the support desk is not received

Hyacinth Romitman
Hyacinth Romitman
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January 12, 2023

Email requests sent to the support desk is not received. I went to check the email logs and it has a failed status and under the details it says "You don't have permission to access this service project.". 

 

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Hyacinth Romitman
Hyacinth Romitman
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
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January 12, 2023

Please see the screenshot. JIRA EMAIL.png

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Beeraiah Velumula
Beeraiah Velumula September 4, 2023

Hi, @Hyacinth Romitman - Did you get the solution for this? If yes, Please share the details here. I'm facing the same issue as of one my users. 

 

Best,

Velumula

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